REFUND | CANCELLATION

At OmniKart, we follow a strict yet fair return and refund policy to ensure transparency and protect both customers and our business.
Please read this policy carefully before placing an order.

🔄 Return & Refund Eligibility

A return or refund request will be approved only if all conditions below are met:

  • The request is raised within 5 days of product delivery

  • A clear, unedited opening video proof is shared

  • The video must clearly show:

    • Outer packaging

    • Inner packaging

    • Product clearly visible

  • The video must be recorded while opening the parcel for the first time

✅ Refund / Replacement Will Be Provided ONLY in These Cases

1️⃣ Wrong Product / Size / Variant Received

  • Video proof is mandatory

  • You may choose either:

    • Free replacement (delivery in 5–9 business days), OR

    • Full refund to the original payment method

2️⃣ Damaged Product Received

  • Damage must be clearly visible in the opening video

  • You may choose either:

    • Free replacement (delivery in 5–9 business days), OR

    • Full refund to the original payment method

3️⃣ Order Lost in Transit

  • If the order is officially confirmed as lost by the courier partner

  • You may choose either:

    • Free replacement, OR

    • Full refund

⏳ Delayed Orders

If an order is delayed beyond 15 business days due to reasons outside our control (courier delays, logistics issues, public holidays, etc.):

  • A compensation store credit will be issued as a coupon code

  • Cash refunds will NOT be provided for delivery delays

❌ Non-Returnable / Non-Refundable Cases

Returns or refunds will NOT be accepted if:

  • Request is raised after 5 days of delivery

  • No opening video proof is provided

  • Video is edited, cut, blurred, or unclear

  • Wrong product or size was ordered by the customer

  • Minor color differences due to lighting or screen resolution

Returns are also not accepted if the order fails due to:

  • Incorrect or incomplete address

  • Customer unavailable at the time of delivery

  • Refusal to accept the parcel

📦 In such cases, reshipping charges must be borne by the customer.

🚫 Cancellation Policy

  • Orders cannot be cancelled once shipped

  • Cancellation requests before shipment may be accepted at our sole discretion

📞 Need Help?

For any refund, return, or cancellation queries, please contact us:

📧 Email: omnishopkart@gmail.com
📞 Phone: 8874885312
🕙 Support Hours: Monday to Friday, 10:00 AM – 4:00 PM

Thank you for shopping with OmniKart 🛒
We appreciate your understanding and cooperation.