Return & Refund Policy

At Omnikart, we want you to feel confident when shopping with us. We carefully select our products and are committed to providing a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please read the following Return & Refund Policy carefully to understand the conditions and process for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request must be submitted within [3DAYS] of receiving your order.
The product must be unused, unworn, and in its original condition.
The product must be returned with all original packaging, tags, labels, accessories, manuals, and other items included with the order.
The product must not show signs of use, washing, alteration, damage, or misuse.
You must provide your order number and other relevant details when requesting a return.
Certain products may have additional return conditions specified on their product page.

We reserve the right to refuse a return if the product does not meet the eligibility requirements outlined in this policy.

2. Return Timeframe

You must contact us within [3DAYS] of receiving your order to request a return.

To initiate a return, please contact our customer support team at:

Email: [your@email.com]
Phone/WhatsApp: [Your Phone Number]
Customer Support Hours: [Days and Hours]

Please include:

Order number
Name used to place the order
Product name
Reason for the return
Photos or videos, if the product is damaged, defective, or incorrect

Our team will review your request and provide instructions on how to proceed.

3. Return Approval Process

Once we receive your return request, we will review the information provided.

If your return is approved, we will provide you with the return instructions and, where applicable, the return address.

Please do not send a product back before receiving return instructions from us. Returns sent without prior approval may not be accepted or processed.

Once the returned product reaches us, it may be inspected to confirm that it meets the eligibility requirements.

4. Refund Process and Timing

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund will be processed within [5-7 BUSINESS DAYS] after approval.

The refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or permitted by applicable law.

Depending on your bank or payment provider, it may take an additional [3-10 BUSINESS DAYS] for the refunded amount to appear in your account.

For Cash on Delivery (COD) orders, refunds may be processed through [Bank Transfer / UPI / Other Method]. You may be required to provide accurate payment details to receive the refund.

Please note that original shipping or delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product, subject to the terms of this policy.

5. Exchanges

We may offer an exchange for eligible products, subject to product availability.

Exchange requests must be submitted within [3DAYS] of receiving the order and must meet the same eligibility requirements as returns.

Depending on availability, you may be eligible to exchange your product for:

A different size
A different color
The same product
A replacement product

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

Additional shipping charges may apply to certain exchanges, unless the exchange is required because we sent you an incorrect, damaged, or defective product.

6. Damaged, Defective, or Incorrect Products

We take great care to ensure that your order reaches you safely and correctly.

If you receive a product that is:

Damaged
Defective
Incorrect
Missing parts or accessories
Significantly different from the product description

Please contact us within [24-48 HOURS] of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A clear description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label
A video of the unboxing, where available

After reviewing the issue, we may offer one of the following solutions:

Replacement of the product
Exchange for an equivalent product
Repair, where applicable
Refund of the eligible purchase amount
Another appropriate resolution, subject to applicable law

If the product is confirmed to be damaged, defective, or incorrectly supplied due to our error, we will make reasonable efforts to arrange the appropriate resolution without charging you for the return shipping, where applicable.

7. Non-Returnable Items

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customization, or other applicable restrictions.

Non-returnable items may include:

Products marked as "Final Sale" or "Non-Returnable"
Personalized or customized products
Products that have been used, worn, washed, altered, or damaged after delivery
Products without original packaging, tags, or accessories
Gift cards or vouchers
Perishable products
[Add any specific non-returnable product categories]
Any other products excluded from returns on the relevant product page

This list may vary depending on the product. Please check the individual product page before placing your order.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

8. Return Shipping Costs

Change of Mind or Customer Preference

If you wish to return a product because you changed your mind, ordered the wrong item, selected the wrong size or color, or no longer want the product, the return shipping cost may be the responsibility of the customer.

Return Shipping Fee: [₹AMOUNT / CUSTOMER PAYS ACTUAL SHIPPING COST]

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product due to an error on our part, we will arrange or reimburse reasonable return shipping costs, subject to verification and applicable conditions.

We will provide further instructions after reviewing your return request.

9. Refund Deductions

Where applicable, the refund amount may be adjusted for:

Non-refundable original shipping charges
Return shipping charges that are the customer's responsibility
Any applicable restocking fees disclosed before purchase
Missing items, accessories, or packaging
Damage caused by misuse or improper handling

We will communicate any applicable deductions before processing the final refund, where reasonably possible.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at [your@email.com].

Cancellation requests can only be accepted if the order has not already been processed, packed, shipped, or fulfilled.

Once an order has been shipped, you may need to follow our standard return process.

If a cancellation is successfully approved before shipment, eligible refunds will be processed within [5-7 BUSINESS DAYS], subject to the payment provider's processing time.

11. Return Packages That Are Not Delivered

If a returned package is lost in transit, damaged during return shipping, or fails to reach us, please contact us with the relevant tracking information.

Where the customer is responsible for return shipping, we recommend using a trackable shipping service and keeping proof of postage until the return has been successfully received and processed.

12. How to Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

Store Name: Omnikart
Email: [your@email.com]
Phone/WhatsApp: [Your Phone Number]
Return Address: [Your Return Address]
Customer Support Hours: [Days and Hours]

We are committed to making the return and refund process as simple, transparent, and fair as possible. If something isn't right with your order, please reach out to us—we'll do our best to find a suitable solution.

Thank you for shopping with Omnikart.